MBTI® Test ESFJ Receptionists and Information Clerks

Strong Interest Inventory® General Occupational Theme Code: Conventional, Enterprising, Social (CES) (GOT)

Hammer (1996) urges job-seekers to select careers that build on their strengths as evidenced by their Myers-Briggs® Personality Type. The MBTI test sheds light not only on individuals’ particular talents, but also on what they will truly enjoy doing in the long-term. Extraverted-Sensing-Feeling-Judging (ESFJ) personality types often have strong organizational skills and are able to direct large groups of people to building and maintaining efficient and effective procedures. They also tend to enjoy having a level of customer contact and are able to make people feel at ease in potentially tense or stressful situations. As a result, Myers-Briggs test ESFJ’s can often do well as receptionists or information clerks.

Image courtesy of imagerymajestic at FreeDigitalPhotos.net

Image courtesy of imagerymajestic at FreeDigitalPhotos.net

Receptionists and Information Clerks provide support over the phone to callers who may have questions about the services, location, offices, or employees of a particular establishment or organization. Doing so effectively not only requires an intimate understanding of internal workings, products, resources, and so on, but also strong listening skills and an active motivation to help others. Information clerks also need to be able to handle complex logistical demands easily. For instance, they may need to operate a switchboard, schedule appointments, receive and refund payments, and calculate quotes or rates for various services. They should also be aware of various employees’ locations and hours, as well as be able to direct inquiries (including in written form) to the correct addressee in order to maximize the efficiency with which tasks are completed and customer problems are solved. Information Clerks may in some cases fulfill some secretarial duties as well, including reserving or scheduling spaces, sending and sorting mail, and taking inventory or placing orders for materials.

While the exact tools and technology needed to successfully complete this job may vary somewhat among different organizations, in general, the use of basic office supplies (e.g., scanners, postage machines, photocopiers, computers, etc.) are absolutely necessary. Software will almost certainly include Microsoft Office Suite and billing software (e.g, QuickBooks Pro), and possible additional processing, mailing, or database software depending on the sector and the organization itself. For instance, a doctor’s or dentist’s office may use an electronic health record (HER) software, while a legal or insurance office may use claim processing software.

Information clerks typically have a high school diploma (over 65%), while a minority (15%) have an associate’s degree. While some may have form of higher education as well, this is much less common. Strong people skills and communicative ability are often more important to those in this career path than an overly esoteric academic foundation.

Below are some employment trends for receptionists and information clerks:

  • Median wage: $12.87 hourly, $26,760 annually
  • Employment: 1,007,000 employees
  • Projected growth (2012-2022): Average: (8%-14%)
  • Projected job openings (2012-2022): 406,900

Visit Our MBTI® About Page and Our ESFJ Personality Type Page For Detailed Information on The ESFJ Personality Type

Visit Our Strong Interest Inventory® Resource Page To Learn About The (CES) GOT

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References:

  1. Bureau of Labor Statistics wage data and 2012-2022 employment projections Onetonline.org
  1. MBTI® Type Tables for Occupations, 2nd Edition. Schaubhut, N. & Thompson, R. (CPP, 2008)
  1. Introduction To Type and Careers, Hammer, A. (CPP, 1996)