MBTI® Test ENFJ Customer Service Representative

Strong Interest Inventory® General Occupational Theme Code: Enterprising, Social, Conventional (ESC) (GOT)

The ENFJ personality type, as outlined by the Myers-Briggs® Test (MBTI®), details individuals who are passionate, empathetic, supportive and reliable. They tend to have a unique ability of working a group into agreement when participants were not of a like mind to start. One of the more popular ENFJ careers include customer service representatives, which allow ENFJ’s to use their desire to please others. ENFJ’s tend to naturally bring out the best and most desirable qualities in those around them. This is the essence of the Extraverted-Intuition-Feeling-Judging (ENFJ), MBTI test personality type.

Image courtesy of stockimages at FreeDigitalPhotos.net

Image courtesy of stockimages at FreeDigitalPhotos.net

Those looking to enter ENFJ careers such as customer service representatives are going to perform a variety of tasks that revolve around interacting with customers. These tasks can include conferring with customers by telephone or in person to provide information about products or services, taking or entering orders, keeping records of interactions and transactions, canceling accounts, or obtaining details of complaints. Customer service representatives can also resolve customers’ service or billing issues by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Depending on their work-setting, Customer Service Representatives may use various tools including autodialing systems, computers, scanners, voice broadcasting systems and other technical job specific equipment. Various technology based knowhow is also required in many fields including contact center software, customer relationship management (CRM) software, E-mail software, and enterprise resource planning (ERP) software.

Knowledge of computers and electronics, administrative and clerical procedures, as well as principles and processes for providing customer and personal service is extremely beneficial for this career. Entering this ENFJ career with specific skill-sets will also be greatly beneficial. Strong active listening, and speaking skills are a must as well as having a knack for actively looking for ways to help others.

Customer service representatives generally require a high school diploma, related on the job experience, with positions requiring various levels of on-the-job training depending on the specific field joined.

Below are some employment trends for Customer Service Representatives:

  • Median wage: $16.69 hourly, $34,710 annually
  • Employment: 2,972,600 employees
  • Projected growth (2018-2028): Decline (-2% or lower)
  • Projected job openings (2018-2028): 387,600

Visit Our MBTI® About Page and Our ENFJ Personality Type Page For Detailed Information on The ENFJ Personality Type

Visit Our Strong Interest Inventory® Resource Page To Learn About The ESC GOT

ENFJ Careers

Click on one of these corresponding popular ENFJ Careers for detailed information including Career Stats, Income Stats, Daily Tasks and Required Education: Child Care WorkerClergyCustomer Service Representative Dental Assistant,Executive Secretary or Administrative AssistantHealth EducatorHost or HostessInstructional Coordinators,Interior DesignersLoan Counselors.

Discover and Match your personality type with your occupational pursuits and discover your best fit career with these detailed Myers-Briggs Type Indicator® Career Reports

  • MBTI® Career Report

    Find your best occupational match with this easy-to-read Myers-Briggs® test graphic report

    Choosing a career path can be difficult. The revised MBTI® Career Report helps point the way by showing you how your type affects your career exploration and discusses the benefits of choosing a job that is a good fit for your type. By taking the Myers-Briggs test  you also explore preferred work tasks and work environments as well as most popular and least popular occupations for all types and receive strategies for improving job satisfaction. This completely updated report includes expanded coverage of popular fields such as business, health care, computer technology, and high-level executive and management occupations. It is based on four-letter type results and can be generated using your reported type or verified type.

    Download sample MBTI® Career Report

    $59.95 Add to cart
  • MBTI® Step II™ Profile

    Further investigate the intricacies of your personality with this detailed report of your MBTI® type and its features.

    The MBTI® Step II™ Profile further dissects your MBTI® type, providing you with more in-depth information on your personality and preferences. Four pages of detailed graphs show why you received the Myers-Briggs® test four-letter type that you did (given at the beginning of the profile), and what it is about yourself that makes you that type (five detailed subcategories, or facets, for each letter). The information gained from the MBTI Step II Profile can be beneficial to your work life, your relationships, your home life, and your schooling.

    Download sample MBTI® Step II™ Profile

    $79.95 Add to cart
 
  • Strong Interest Inventory® Interpretive Report

    Delve deeper into what your interests, hobbies, favorite topics, and locations can mean for your career and personal life with the help of this extensive and personalized Strong profile.

    Your Strong Interest Inventory® Interpretive Report starts with the same foundational information found in the Strong Interest Inventory Profile, but goes even further into analyzing your likes and dislikes by offering you a detailed look at how following your interests and preferences can help you lead a more fulfilling, satisfied life. The report presents you with the closest matched occupations for people with your interests, an in-depth breakdown of certain areas matched to your Strong Interest Inventory test results, and insight into your likes and dislikes.

    Download sample Strong Interest Inventory® Interpretive Report

    $62.50 Add to cart
 
  • Strong Interest Inventory® & Skills Confidence Profile

    Discover which abilities and interests you feel best about so that you may apply them to your work and home life.

    Your preferences and skills are directly linked to your happiness—wouldn’t you like to know what they are, and how assured you are in your ability to perform them? The Strong Interest Inventory® Profile with Skills Confidence offers you a breakdown of your interests in work, play, academia, and communication styles, with the added bonus of showing you how confident you are in certain abilities and comparing them to your mapped-out interests and skills. The profile aids in understanding how this confidence is affecting your career and personal life, and whether you should seek new paths that align more with your beliefs in yourself—after all, success and satisfaction in a career is connected to one’s faith in their own abilities.

    Download sample Strong Interest Inventory® & Skills Confidence Profile

    $57.95 Add to cart
 

Explore additional information that delves deeper into the ENFJ Personality Type by examining various personality and career based subjects:

Click on a link below to read more about different MBTI Personality Types

ISTJ ISFJ INFJ INTJ ESTP ESFP ENFP ENTP
ISTP ISFP INFP INTP ESTJ ESFJ ENFJ ENTJ

References:

  1. Bureau of Labor Statistics wage data and 2012-2022 employment projections Onetonline.org
  1. MBTI® Type Tables for Occupations, 2nd Edition. Schaubhut, N. & Thompson, R. (CPP, 2008)
  1. Introduction To Type and Careers, Hammer, A. (CPP, 1996)