MBTI® Test ENFJ Customer Service Representative
Strong Interest Inventory® General Occupational Theme Code: Enterprising, Social, Conventional (ESC) (GOT)
The ENFJ personality type, as outlined by the Myers-Briggs® Test (MBTI®), details individuals who are passionate, empathetic, supportive and reliable. They tend to have a unique ability of working a group into agreement when participants were not of a like mind to start. One of the more popular ENFJ careers include customer service representatives, which allow ENFJ’s to use their desire to please others. ENFJ’s tend to naturally bring out the best and most desirable qualities in those around them. This is the essence of the Extraverted-Intuition-Feeling-Judging (ENFJ), MBTI test personality type.
Those looking to enter ENFJ careers such as customer service representatives are going to perform a variety of tasks that revolve around interacting with customers. These tasks can include conferring with customers by telephone or in person to provide information about products or services, taking or entering orders, keeping records of interactions and transactions, canceling accounts, or obtaining details of complaints. Customer service representatives can also resolve customers’ service or billing issues by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Depending on their work-setting, Customer Service Representatives may use various tools including autodialing systems, computers, scanners, voice broadcasting systems and other technical job specific equipment. Various technology based knowhow is also required in many fields including contact center software, customer relationship management (CRM) software, E-mail software, and enterprise resource planning (ERP) software.
Knowledge of computers and electronics, administrative and clerical procedures, as well as principles and processes for providing customer and personal service is extremely beneficial for this career. Entering this ENFJ career with specific skill-sets will also be greatly beneficial. Strong active listening, and speaking skills are a must as well as having a knack for actively looking for ways to help others.
Customer service representatives generally require a high school diploma, related on the job experience, with positions requiring various levels of on-the-job training depending on the specific field joined.
Below are some employment trends for Customer Service Representative:
- Median wage: $15.00 hourly, $31,200 annually
- Employment: 2,363,000 employees
- Projected growth (2012-2022): Average (8% to 14%)
- Projected job openings (2012-2022): 941,600
Visit Our Strong Interest Inventory® Resource Page To Learn About The ESC GOT
- Bureau of Labor Statistics wage data and 2012-2022 employment projections Onetonline.org
- MBTI® Type Tables for Occupations, 2nd Edition. Schaubhut, N. & Thompson, R. (CPP, 2008)
- Introduction To Type and Careers, Hammer, A. (CPP, 1996)