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MBTI® Test ISFJ Insurance Claims Clerks

Strong Interest Inventory® General Occupational Theme Code: Conventional, Enterprising (CE) (GOT)

To succeed as an insurance claim clerk, one must possess certain innate qualities, including thoughtfulness, pragmatism, and reason. With this said, the Introverted-Sensing-Feeling-Judging (ISFJ) Myers-Briggs Type Indicator® (MBTI test) personality type can often feel quite satisfied in the role of insurance claim clerk, where they can utilize their personality preferences to enact the protocols and procedures of the business. In particular, a Myers-Briggs test ISFJ’s judging preference (J) quantifies an organized way of being and greatly aids these types to fit into this career.

Image courtesy of photostock at FreeDigitalPhotos.net

Image courtesy of photostock at FreeDigitalPhotos.net

Depending on the type of insurance and the client, an insurance claim clerk could spend his or her day reviewing the details of various insurance policies; acquiring details in order to process and file a claim with an insurance carrier; processing payments for smaller claims; and educating the client on what sort of coverage they qualify for. Insurance claim clerks could work for a variety of different insurance carriers and under several different titles, including customer service representative, insurance specialist, claims examiner, and claims processor. Because of the in-depth information that is necessary to process these sorts of claims, insurance claim clerks must remain sensitive to confidential information.

To excel in a career as an insurance claim clerk, it’s important to have exceptional personal/people skills, as customer service is an integral component of the job. Keeping the customer happy helps lead to referrals and future customer acquisition. Clerical skills are necessary as well, with organization being essential to the thoroughness of each application. Other skills that help with a career as an insurance claim clerk are insightfulness and critical thinking. Writing skills are also helpful with developing applications and claims, and time management is important for making sure that claims are applied on time and that all the paperwork is completed in the time-sensitive manner required (some forms may need to be filed before others, etc.). No degree is required for this occupation, but oftentimes, at least a high school diploma is preferred.

In addition to the educational qualifications, familiarity with certain kinds of hardware and software can facilitate the workday. For instance, because claims clerks do arithmetic and financial calculations, a 10-key desktop calculator is very important. Furthermore, because they often transcribe case notes and send them to others, the ability to use a dictation machine or dictation software as well as a personal or laptop computer is very important. In addition to dictation software, claim clerks may also use accounting or billing software, and database user interface software to maintain and access records from current or previous clients.

Below are some employment trends for Insurance Claim Clerks:

  • Median wage: $19.59 hourly, $40,750 annually
  • Employment: 308,800 employees
  • Projected growth (2018-2028): Average (4% to 6%)
  • Projected job openings (2018-2028): 32,700

Visit Our Strong Interest Inventory® Resource Page To Learn About The CE GOT

Visit Our MBTI® About Page and Our ISFJ Personality Type Page For Detailed Information on The ISFJ Personality Type

ISFJ Careers

Click on one of these corresponding popular ISFJ Careers for detailed information including Career Stats, Income Stats, Daily Tasks and Required Education: Court Clerk, Data Entry Keyers, Dietitians & Nutritionists, File Clerk, Insurance Claims Clerk, Insurance Policy Processing Clerks, License Practical & Vocational Nurse, Medical Records Technician,Payroll Clerk, and Work Processor & Typist.

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Explore Our ISFJ Blog Pages

Explore additional information that delves deeper into the ISFJ Personality Type by examining various personality and career based subjects:

Click on a link below to read more about different MBTI Personality Types



  1. Bureau of Labor Statistics wage data and 2012-2022 employment projections Onetonline.org
  1. MBTI® Type Tables for Occupations, 2nd Edition. Schaubhut, N. & Thompson, R. (CPP, 2008)