MBTI® Test ESFJ Hotel, Motel, and Resort Desk Clerks
Strong Interest Inventory General Occupational Theme Code Conventional, Enterprising, Social (CES) (GOT)
Becoming educated by the knowledge of your Myers-Briggs Type Indicator (MBTI®) personality type can be of great service in aiding you to make an informed decision in what career to pursue. As an ESFJ, your Extraverted preference can be of good value in an occupation such as Hotel, Motel and Resort Desk Clerk. This is due to the fact that Extroverts generally do not tire from engaging with many different people on a regular basis throughout a workday, in fact the extroverted type gains energy from doing so, something that is quite essential in this ESFJ career. Additionally, ESFJ personality types often feel a sense of personal accountability to others and are usually very keen to help in any way they can. This is part of the essence of the Extroverted-Feeling-Sensing-Judging (ESFJ) personality type and another positive ESFJ attribute when functioning in this occupation. (Myers, CPP. 1998)
On any given day, persons in a hotel, motel, and resort desk clerk ESFJ career position often find themselves performing a large range of different tasks at their respective establishments. These tasks can include posting charges for rooms, food, liquor or other hotel or resort charges to ledgers either manually or via a computer system. Hotel, motel, and resort desk clerks are also known to record guest comments or complaints, referring customers to hotel or resort assistant managers or managers as necessary. They also spend a fair amount of their time greeting, registering, and assigning rooms to guests. Hotel, motel, and resort desk clerks also contact housekeeping or maintenance staff when guests report issues or request special or additional services. They can also be found performing bookkeeping activities, such as balancing accounts and conducting nightly audits. Similarly, they verify customers’ credit, and establish how the customer will pay for their accommodations.
The variety of tools necessary to complete these tasks include Automated Attendant Systems, Premise Branch Exchange Systems (PBX), and Automatic Call Distributors (ACD). There is a degree of software used in this occupation that includes Office Suite Software such as Microsoft Office- Excel, Word, and Outlook as well as Microsoft Publisher. Facilities Management Software is often used depending upon your location, including ASI FrontDesk, InnQuest roomMaster, Ramesys Hotel Software or Resort Data Processing Software.
Some areas of importance for a career as a hotel, motel, and resort desk clerk include mathematics, computers and electronics, and knowledge of clerical procedures and systems. Likewise, certain skills are very important for these ESFJ careers, including strong customer service skills; being socially perceptive and responsive to others’ needs and wants while also being able to convey information to others effectively.
A career in hotel, motel, and resort desk clerks generally requires a high school diploma, related on-the-job experience, in addition to several months of on-the-job training.
Below are employment trends for hotel, motel, and resort desk clerks:
- Median wage: $9.91 hourly, $20,610 annually
- Employment: 232,000 employees
- Projected growth (2012-2022): Average (8% to 14%)
- Projected job openings (2012-2022): 141,500
Visit Our Strong Interest Inventory® Resource Page To Learn About The SCR (GOT)
Find your best occupational match with this easy-to-read Myers-Briggs® test graphic report
Choosing a career path can be difficult. The revised MBTI® Career Report helps point the way by showing you how your type affects your career exploration and discusses the benefits of choosing a job that is a good fit for your type. By taking the Myers-Briggs test you also explore preferred work tasks and work environments—as well as most popular and least popular occupations—for any type and receive strategies for improving job satisfaction. This completely updated report includes expanded coverage of popular fields such as business, health care, computer technology, and high-level executive and management occupations. It is based on four-letter type results and can be generated using your reported type or verified type.
- Introduction to Type (Isabel Briggs Myers, 1998, CPP Inc.)
- Introduction to Type and Careers (Allen L. Hammer, 2007, CPP Inc.)
- Summary Report for: 43-4081.00 – Hotel, Motel, and Resort Desk Clerks. (2012). Retrieved August 5, 2014, from http://www.onetonline.org/link/summary/43-4081.00