MBTI® Test ENFJ Hosts and Hostesses

Strong Interest Inventory® General Occupational Theme Code: Enterprising, Social (ES) (GOT)

According to Hammer (1996), Extraverted-Intuition-Feeling-Judging (ENFJ) Myers-Briggs Personality Types are highly organized, skilled service people, and therefore enjoy working in customer service and human resources. These personality characteristics play a large part in why the ENFJ Myers-Briggs Personality Type can often make ideal hosts or hostesses in hotels, coffee shops, restaurants, and other parts of the hospitality industry.

Image courtesy of stockimages at FreeDigitalPhotos.net

Image courtesy of stockimages at FreeDigitalPhotos.net 

Hosts and hostesses are responsible for welcoming patrons, making them comfortable, and answering any questions they might have. In venues with food or other services, they present a menu or list of services and help patrons make decisions about which services would most effectively fit their needs. In cases where needs are not met as expected, hosts and hostesses may need to answer their patrons’ questions or concerns, or put them in touch with people who will be able to do so. Hosts and hostesses are also responsible for answering phone calls or emails, and meeting customer needs in other ways as well, depending on the precise venue. In addition, they need to be able to coordinate with other staff members, including kitchen staff, chefs, servers, management, and other employees in order to ensure that customer expectations are not only met, but also exceeded.

The tools most common for hosts and hostesses are food related, including carbonated beverage, coffee, and tea dispensers, as well as ice dispensers. They may also need a basic calculator, or basic computing or telecommunications hardware like multi-line telephones or hand-held computers or smart phones. It is imperative that hosts and hostesses have a reliable calendar or scheduling software, and have mastered the use of various user interface and query software, including but not limited to OpenTable, Yelp, GrubHub, and other reservation software, as well as Hospitality Control Solutions and other Point-of-Sale software.

In order to excel as a host or hostess, one requires excellent customer and personal service skills, including a mastery of the English language, and a deep understanding of the particular services provided by the organization for which they work. Developed oral and written presentation and communication skills are required, and experience working with international clients is always a significant asset, though far from required. In general, an ability to communicate effectively with supervisors, peers, subordinates, clients, and really anyone with whom one may come into contact is invaluable to a successful career as a host or hostess. Conflict resolution and managing such relationships is also of the utmost importance. Most people in this career require little to no preparation. Up to 50% do not have a high school diploma or GED, while most of the remainder have a diploma, but no higher education is necessary.

Below are some employment trends for Hosts or Hostesses:

  • Median wage: $9.00 hourly, $18,720 annually
  • Employment: 347,000 employees
  • Projected growth (2012-2022): Slower than average (3% to 7%)
  • Projected job openings (2012-2022): 280,400

Visit Our MBTI® About Page and Our ENFJ Personality Type Page For Detailed Information on The ENFJ Personality Type

Visit Our Strong Interest Inventory® Resource Page To Learn About The ES GOT

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References

  1. Bureau of Labor Statistics wage data and 2012-2022 employment projections Onetonline.org
  1. MBTI® Type Tables for Occupations, 2nd Edition. Schaubhut, N. & Thompson, R. (CPP, 2008)
  1. Introduction To Type and Careers, Hammer, A. (CPP, 1996)